Negotiating and Dispute Resolutions

Why Strong Negotiation Skills Change Outcomes

Negotiation is part of everyday business life. It appears in contracts, procurement discussions, workplace disagreements, commercial partnerships, client conversations, and even day-to-day problem-solving. Yet many negotiations fail not because the parties lack options, but because the process is poorly managed, emotions take over, or people focus on positions rather than real interests.

The Negotiating and Dispute Resolutions course is designed to help professionals negotiate with greater confidence, structure, and awareness. It moves beyond basic negotiation tips and focuses on the practical behaviours, tools, and strategies that help people reach stronger agreements, manage difficult conversations, and resolve disputes professionally.

Across five engaging days, you will explore negotiation preparation, BATNA, bargaining techniques, cultural and international considerations, body language, mediation, difficult negotiations, ethics, and practical simulations. You will learn how to prepare better, communicate more clearly, respond to pressure, and know when to continue, pause, or walk away.

What You Will Learn

By the end of this Negotiating and Dispute Resolutions course, you will be able to:

Understand the principles, types, and stages of negotiation.
Prepare for negotiations using clear objectives, research, and BATNA.
Draft proposals and manage negotiation discussions professionally.
Apply bargaining, persuasion, and closing techniques with confidence.
Recognise cultural differences, negotiation styles, and non-verbal signals.
Handle difficult, hostile, or high-stakes negotiations more effectively.
Use mediation techniques to support constructive dispute resolution.
Develop a personal negotiation action plan for continued improvement.

If you have ever left a negotiation thinking, “I could have handled that better,” this course will give you the structure and practical tools to approach future discussions with confidence.