Terms and Conditions

1. Introduction

These Terms and Conditions apply between you, the User of this Website, and Regent, the owner and operator of this Website (regentstc.com). Please read these terms carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms occurs upon your first use of the Website. If you do not agree to be bound, you should stop using the Website immediately.

For these terms, "User" means any third party that accesses the Website who is not employed by Regent or acting as a consultant providing services to the company. You must be at least 18 years of age to use this Website or register for any professional programme. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

2. Intellectual Property and Acceptable Use

All Content included on the Website, unless uploaded by Users, is the property of Regent, our affiliates, or other relevant third parties. Content includes any text, graphics, images, video, software, underlying code, database rights, data compilations, and page layout. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, and other intellectual property rights. Nothing on this site shall be construed as granting any license or right to use any trademark, logo, or service mark displayed without the owner’s prior written permission.

You may, for your own professional, non-commercial use, retrieve and view the Content on a computer screen or print one copy for reference. You must not otherwise reproduce, modify, copy, or distribute any Content for commercial purposes without the express written permission of Regent.

3. Prohibited Use

You may not use the Website in any way that causes, or may cause, damage to the Website or interferes with any other person's use of the Website. Use that is harmful, unlawful, illegal, abusive, or in breach of any applicable law or regulation is strictly prohibited. This includes making or storing electronic copies of Content protected by copyright without the permission of Regent.

4. Registration and Security

You must ensure that the details provided by you on registration are correct and complete. You are required to inform us immediately of any changes to your information to ensure effective communication.

Regent reserves the right to suspend or cancel your registration with immediate effect for any reasonable purpose or if you breach these terms. You may cancel your registration at any time by informing us in writing; however, cancellation does not affect statutory rights or outstanding financial obligations.

5. Programme Fees and Payment

Programme fees include instruction and all seminar materials. Where expressly stated in the specific programme brochure, refreshments and transport to and from designated airports may be included.

Hotel accommodation is not included in the course fee. Participants are responsible for arranging their hotel accommodation directly with the hotel, not through us. A reduced corporate rate and a limited number of rooms may be available at the hotel venue for participants, subject to availability. Any accommodation arrangements will be governed solely by the hotel’s own terms and conditions.

At the point of registration, the Client (the individual or entity purchasing the service) may pay the fee directly or request an invoice for their sponsoring company. Detailed payment schedules, funding arrangements, and specific credit terms are governed by the individual Invoice or Agreement issued to the Client, which shall take precedence over these general terms in the event of any conflict.

6. Cancellations, Substitutions, and Refunds

If a Delegate is unable to attend a booked training course, Regent must be notified in writing before the course start date. The following options apply:

• Substitution: A colleague from the same organization may attend in place of the original Delegate at no additional charge, provided Regent is notified in advance.
• Transfer: You may transfer a booking to another course provided the request is made at least 14 days before the original course date. The new course must take place within 8 months of the original date. Only one transfer is permitted per booking.
• Refunds: Any refund request is subject to a deduction of £200 GBP to cover administrative, processing, and bank fees. Refund requests are only valid if submitted in writing at least 30 days before the course start date.
• Non-Attendance: Failure to attend all or part of a course after the start date for any reason does not entitle the participant to a refund or credit of fees paid or due.

7. Course Execution and Guarantee

Regent is dedicated to delivering a premium learning experience. Once you register for a programme, we ensure it is conducted on your chosen date to ensure your professional journey is not delayed. We guarantee that all courses will proceed as scheduled, regardless of the number of participants; if no other clients register for your session, the course will still proceed as planned to honor your commitment to your professional development.

Regent does not guarantee any specific outcomes, employment, or professional results from participation in its programmes.

8. Quality Assurance and Complaints

At Regent, we are dedicated to delivering an excellent learning experience. If a participant is dissatisfied with the expertise or delivery of a trainer, they must notify the Regent administrative office within the first 48 hours of the course (or within the first two weeks for long-term programmes exceeding one month). Regent will review the concern and, where appropriate, may consider suitable action at its sole discretion.

In the rare event that a User or Client has a further concern or wishes to lodge a formal complaint, they may contact the Regent administrative office or submit their complaint through our Contact UsIn the rare event that a User or Client has a further concern or wishes to lodge a formal complaint, they may contact the Regent administrative office or submit their complaint through our Contact Us page. Our team will review all feedback carefully and aim to address the matter in a fair and timely manner.

9. Force Majeure and Liability

In the event of circumstances beyond the reasonable control of the Company, including but not limited to adverse weather conditions, pandemics, government restrictions, or other force majeure events, Regent reserves the right to reschedule the course, deliver it through an alternative format such as a digital platform, or offer an appropriate credit or refund at its sole discretion.

Regent’s total liability in connection with any programme shall be limited to the amount of fees actually paid by the Client for the affected programme only. Regent shall not be liable for any indirect, incidental, or consequential losses, including but not limited to travel costs, accommodation expenses, loss of business, or loss of opportunity.

10. Privacy and Data Protection

Use of the Website and our services is governed by our Privacy Policy, which is incorporated into these terms by reference. Regent processes all personal data in strict accordance with the UK GDPR and the Data Protection Act 2018.

11. Governing Law and Jurisdiction

These Terms and Conditions, and the relationship between you and Regent, shall be governed by and interpreted in accordance with the laws of England and Wales.

However, nothing in this clause shall limit the right of Regent to take proceedings against a User or Client in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to ensure the global protection of Regent’s intellectual property and financial interests.

12. Website Availability and Disclaimers

• "As Is" Service: All online facilities, tools, or information provided by Regent via this Website are provided on an "as is" and "as available" basis. We give no warranty that the Service will be free of defects or faults. To the maximum extent permitted by law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility with your hardware or software, or satisfactory quality.
• Security & Malware: While Regent uses reasonable endeavours to ensure the Website is secure and free of errors or viruses, we give no guarantee in this regard. All Users take full responsibility for their own security, the protection of their personal details, and the safety of their computers.
• Liability for Disruption: Regent accepts no liability for any disruption or non-availability of the Website and reserves the right to alter or discontinue any part of the site without notice.
• Updates to Terms: These Terms may be varied by us from time to time. Revised terms apply from the date of publication, and Users should check this page regularly.

13. General Provisions

These Terms do not affect any statutory rights you may have as a consumer.

While Regent maintains high professional standards, our total liability is strictly limited to the reimbursement of paid programme fees. We do not exclude liability only where it would be unlawful to do so under applicable law.

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