No matter how experienced you are, you’ve probably been in situations where a conversation suddenly turned tense, a deal slipped away, or a disagreement escalated faster than expected. Negotiation isn’t just about getting what you want — it’s about navigating emotions, managing perceptions, and guiding people toward outcomes they can commit to.

The Advanced Negotiation and Mediation course is designed for professionals who want to negotiate with confidence and resolve disputes with clarity. This isn’t a theoretical programme about tactics you’ll never use. It’s a practical, engaging, and highly interactive experience that shows you how to deal with real people, real pressure, and real conflict.

Throughout the course, you’ll learn how to read behaviour beyond words, influence decision-making ethically, lead conversations during tension, and mediate disagreements in a structured, productive way. No matter your industry, these skills help you build trust, close deals, and maintain strong relationships — even when interests collide.

You’ll learn how to:

Recognise the psychology behind negotiation behaviour
Manage conflict before it escalates
Prepare negotiation plans that give you clarity and control
Influence people using verbal and non-verbal communication
Mediate disputes as a neutral facilitator
Choose the right dispute resolution method for each situation

If you've ever thought, “I wish I knew how to handle difficult negotiators better,” this course gives you exactly the tools you’ve been missing.