Great HR professionals don’t just manage policies and processes—they influence culture, drive engagement, and shape the employee experience. In today's fast-evolving workplace, HR professionals must master communication, conflict resolution, coaching, and emotional intelligence to build strong relationships and create high-performing organizations.

This course provides a hands-on approach to developing the essential HR skills that make a difference. Whether you're new to HR or looking to enhance your expertise, you'll learn how to communicate effectively, resolve workplace conflicts, coach employees, and build a customer-centric HR approach.

You’ll Learn How To:

• Master effective communication techniques for HR interactions.
• Manage workplace conflicts with negotiation and influencing strategies.
• Apply a customer service mindset to HR functions.
• Use coaching and counseling techniques to develop employees.
• Leverage emotional intelligence (EI) to enhance HR leadership.