Understanding how customers interact with products is essential for improving user experiences, strengthening retention, and achieving sustainable business growth. Product analytics enables organisations to move beyond assumptions by using behavioural data, performance metrics, and structured analysis to identify opportunities and make informed product decisions.
The Product Analytics & Metrics course provides participants with a practical understanding of product analytics processes, data collection, performance measurement, and analytical frameworks. The programme explores AARRR and RARRA frameworks, product metrics, customer segmentation, cohort analysis, retention analysis, funnel analysis, and the use of North Star metrics to align product activities with business objectives.
Through practical exercises and product scenarios, participants learn how to translate user data into actionable insights, evaluate customer behaviour, identify performance gaps, and design product experiments. The course also examines A/B testing, data governance, and the organisational practices needed to establish a data-driven product culture.