Providing mental health first aid is about listening, responding, and guiding—not diagnosing or fixing. Today, we explore practical skills and techniques for immediate support in workplace scenarios.

What is Mental Health First Aid at Work? – Its role and significance in crisis prevention.
Developing Core Communication Skills:
Active Listening – How to make employees feel heard and supported.
Body Language & Non-Verbal Cues – Building trust through presence and engagement.
Effective Questioning Techniques – Encouraging open and honest discussions.
Providing Immediate and Initial Support:
How to respond to distress and emotional crises.
Setting boundaries while offering reassurance.
Confidentiality & Ethical Considerations:
Understanding the limits of confidentiality in mental health cases.
Ensuring privacy while prioritizing safety.
Recognizing When Professional Help is Needed:
Identifying when a situation requires professional intervention.
Encouraging employees to seek professional support without stigma.
The Referral Process & Post-Referral Support:
How to refer employees to mental health professionals.
Supporting individuals after they’ve sought help.
Practical Workplace Scenarios:
Hands-on role-playing exercises applying the ALGEE model.
Managing real-world workplace mental health challenges.